0% installment

Vivo Xshot Phone White X710

RM 1,695.00 (GST Included)
  • Rewards
    0% installment
    0% installment plan
  • Shipping
    • West Malaysia RM 10.00
    • Sabah RM 20.00
    • Sarawak RM 20.00

    Shipping Method Courier Service (Bundle Shipping is Available)

    Shipping Rate Notice by Location

    West Malaysia RM 10.00 for up to 3kg RM 1.50 for each additional 1kg Sabah RM 20.00 for up to 1kg RM 14.00 for each additional 1kg Sarawak RM 20.00 for up to 1kg RM 14.00 for each additional 1kg
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  • Quantity

Basic Information of Product

Basic Information of Product
Product Status
New
Product No.
302291
Weight (kg)
0.2 kg
Country of
Origin
N/A
Shipping
Method
Courier Service
GST Applicable
SR 6%
Tax Invoice
Yes (available on PC only)
Terms & Conditions

GLOO Store

Satisfaction Rating 98% Power Seller

Seller Information

Shipping Method
Seller
GLOO Store
Seller's
Address
Ship-From Address
Ipoh, Perak
Return/Exchange Address
Ipoh, Perak
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Seller Information

Seller Information
Seller
GLOO Store
Ship-From Address
Ipoh, Perak
Return/
Exchange Address
Ipoh, Perak
Notice on
Return/
Exchange
1. We guarantee all products from SNS Network are brand new and first class quality from their manufacturers. Therefore, we DO NOT accept any return from customer UNLESS it is damaged or defected during transit. Please notify us within 24 hours from the moment you receive the good and found that it is damaged or defected. Failure to do so will be treated at your own risk, SNS Network will not going to responsible and accept any return after that.

2. For customer who insists to return the product that without any damages or defects during transit, exchanges or refund will be subject to a 5% of processing fees EXCLUDING shipping cost.

Return Procedures

For customer who require making the return, please make sure you follow the procedures below to ease our process and expedites your replacement/refund:

(1) Notify us through e-mail at moon.chu@sns.com.my within 24 hours.

(2) Specify the following details in your e-mail:

Date and time you received the products
Order Number
Brand and model number
Prefer replacement or refund
Reason for the Replacement or Refund


(3) Obtain a "Return Authorization" from SNS Network via e-mail (please note that no return will be accepted without a Return Authorization from SNS Network).

(4) Write the Authorization Reference Number on your return-shipping label.

(5) The returned product must be in NEW and UNUSED condition, with all ORIGINAL PACKAGING and UNUSED WARRANTY CARD.

(6) The return MUST be sent to:

SNS Network (M) Sdn Bhd
11 Street
No. 61, Jalan Sultan Nazrin Shah
Ipoh, Perak Darul Ridzuan

Note: SNS Network Is Not Responsible For Any Product Returned For Replacement/Refund That Is Not Returned In The Manner Set Forth Above.

*The returned product will be sent to manufacturer/supplier for investigation before any replacement or refund can be made.

Return/Exchange Policy

  • Cancellation

    • Request for cancellation if product has not been dispatched after payment completion.
  • Return

    • Request for return within 7 calendar days following delivery date.
    • Check seller’s approval of buyer’s request.
    • Buyer sends product in question to buyer.
    • Seller receives and checks returned product.
    • Seller approves return and return is completed.
  • Exchange

    • Request for exchange within 7 calendar days following receipt of delivery.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to buyer.
    • Seller receives and checks returned product.
    • Seller send new product to buyer, and buyer receives it, and exchange is completed.

How to request for cancellation/return/exchange

  • You can request for cancellation after completing payment and if product has not been dispatched then, cancellation request is approved and you can receive refund.
  • But, in case seller has already dispatched product, cancellation request can be rejected.
  • You can request for return after obtaining product, you should send the product in question to seller.
  • After seller checks if returned product is flawed, and approves your request, return is completed and you can receive refund.
  • You can request for exchange if wrong product is shipped, you should send the product in question to seller.
  • After seller checks if returned product is flawed, approves your request, and re-sends new product.

Criteria for return/exchange

  • You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:
    • When request due to change of mind is made after 7 calendar days following delivery date.
    • When product is used, destroyed or damaged.
    • When tag attached to product is removed or package of product is opened and product value is damaged.
    • When sealed package is opened or packaging materials are lost.
    • When too much time has passed and product value has so decreased that its re-sale is not possible.
    • When return/exchange request is made for customized product such as hand-made shoes or accessories.
    • When components of product (including free gift) have been used or lost.
    • When buyer did not follow instructions included in product.
  • As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
  • As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

  • Please note that, direct transaction with the seller without using 11street payment service can cause problems such as not receiving the product, receiving different product etc.
  • For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.