Delivery Lead time
Delivery of overseas orders will typically take between fourteen (14) and twenty-one (21) days from the date of order acceptance on the 11street website (i.e. the date the order status is updated as "Preparing for Shipment").
Cancellation, Exchange, Returns and Refunds Policy
Any request for cancellation/return/exchange of overseas orders:-
Return, refund and/or exchange of overseas orders due to “change of mind” is strictly prohibited.
Overseas orders may be subject to import taxes, customs duties and fees levied by Malaysian Customs ("Taxes") upon arrival in Malaysia. As a general principle, such additional charges are to be borne by the global sellers.
However, buyers who have any issues/concerns relating to reimbursement of Taxes may contact 11street Customer Service.