TonyMoly estore remain the rights to refund if the sales cancelation made by purchaser after the payment before the goods is being delivered, products cancelations after the products had been send out will not be entertained. TonyMoly estore will check through all the goods before delivery to ensure the goods are complete and remain functional. Customer are to not except the consignments if suspected damage to the goods upon receiving, if not TonyMoly estore shall not be liable for any refund, replace or claim warranty from manufacturer authorized office. If delivery has taken place, then the refund will exclude delivery charges paid. Warranty card and valid purchase receipt is required upon refund/replace/repair.