Please follow the steps mentioned below to claim warranty / return goods:
1. Contact us by email email@example.com with detailed description and photos or videos if possible, and we will confirm whether it is operational problem or quality problem.
2. We will advise you with possible resolutions after our confirmation.
3. We will accept your requirement of returning if all the solutions are not workable.
4. You have to immediately send the items together with the original packaging and
accessories unless an exception is agreed in advance.
5. We will inform you once we receive the returned goods.
Replacements or repaired items will be shipped back via regular air mail with prior notice.
If the goods/products has been used or damaged by the customer, there will not be any refund.
Yee Yee Baby House will also not be responsible if your shipment is lost during the return transit
Once your return is received and inspected by us (usually within 72 hours of receipt),
your refund will be processed and we will contact you to arrange the refund.
If you do not understand any of the Terms and Conditions or if you have any questions or comments, we invite you to contact us.