All of our products are non-returnable.
If you have received an item with a defect or you were delivered the wrong product, we’re more than happy to exchange.
Please request for return or exchange by emailing us at firstname.lastname@example.org within 7 days from the day order is received. You have to include the following details in the email:
Product to return or exchange:
Reason for return or exchange (so that we can improve!):
A photo or two showing the defect/fault of the item
Once we receive your request for return or exchange, we shall contact you within 3 business days for further instructions. To exchange item, please let us know the item you like to have in exchanged.
We will bear all the cost of return shipping (as long as you use a standard shipping method) and we will make sure we send the correct items to you, ALL at our expense. Should the item be out of stock, we will issue a cash refund.
Just don't forget that before you ship anything back to us, please email email@example.com first so that we can provide you with complete return instructions.