Please check on How To Return An Item? Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 10 days of your purchase. 1. Please email firstname.lastname@example.org to request a refund and we will assign you a tracking #. 2. Mail your returned item to: Attention to :- LLC Health Care Global Returns Department ( please enclosed your tracking number of the goods received) 25, Jalan Air Sungai, Taman Air Panas, Setapak 53200 , Kuala Lumpur. Tel_01123390162 3. Include in your package a signed letter stating the reason for your return and the original receipt. Return Exceptions Some items cannot be returned if they are opened. These include music, software, and video games, boxes with sealed wrappers, underwear,creams, lotions that are already tried. Merchandise item that has been worn, used, or altered will not be accepted for return or exchange. Restocking Fee All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. Exchanges If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping. Payment Policy Accepted Methods of Payment Credit Card (Visa, Master Card, American Express, Discover) Check/Money Order/postal orders from the Banks and Post office only are accepted. All personal checks are not accepted via delivery by post unless online banking. As such the process of delivery will be delayed until the check is fully cleared and has no problem of rebound or any other issues that may arise. Cash On Delivery only upon request that the client will collect from us. There will no personal drop ship that will be done by us unless at a very near distance that our personnel able to reach you. It is advisable and notified that not all Cash on Delivery will be entertained due to personal safety. Customers will need to wait at a place for the collection of the goods/items. Credit Card Charges Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. All refund can only be taken place when goods are not sent out yet. In any case the goods are sent out and a refund is requested, no refund transaction is allowed but can be done when goods are received and returned in good condition without opening at all. All inspection will be done prior to this matter. Refund will proceed when all are returned to us without any deterrent on the items and all are in good conditions. Mailing Address For Check/Money Order LLC Health Care Global Returns Department 25, Jalan Air Sungai, Taman Air Panas, Setapak 53200 Kuala Lumpur Shipping Policy Turnaround All orders are shipped within 48 hours Monday - Friday 8am - 5pm. ur website at http://www.lifestylemall.my for more promotions.