Regen Cosmetic - V-Fill Up Mask Pack (5pcs/box)

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  • Shipping
    • West Malaysia RM 6.00
    • Sabah RM 15.00
    • Sarawak RM 15.00

    Shipping Method Courier Service (Bundle Shipping is Available)

    Shipping Rate Notice by Location

    West Malaysia RM 6.00 for up to 1kg RM 2.00 for each additional 1kg Sabah RM 15.00 for up to 1kg RM 13.00 for each additional 1kg Sarawak RM 15.00 for up to 1kg RM 13.00 for each additional 1kg
    Close

Basic Information of Product

Basic Information of Product
Product Status
New
Product No.
300933
Weight (kg)
0.3 kg
Country of
Origin
N/A
Shipping
Method
Courier Service
GST Applicable
SR 6%
Tax Invoice
Yes (available on PC only)
Terms & Conditions

Hermo

Seller Information

Shipping Method
Seller
Hermo
Seller's
Address
Ship-From Address
Johor Bahru, Johor
Return/Exchange Address
Johor Bahru, Johor
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Seller Information

Seller Information
Seller
Hermo
Ship-From Address
Johor Bahru, Johor
Return/
Exchange Address
Johor Bahru, Johor
Notice on
Return/
Exchange
Return Policy
What is your Return Policy?
If you are completely not satisfied with your purchase (damage during shipment or wrong item/type/shade/etc) you can send it back to us.

Returns must be made within 14 days from date of purchase.
Damage items must be return together with original box and receipt.
Item bought during promotional events (e.g. MyCyberSale) are not accepted for return and exchange.

What will I get back of return item(s)?
You can choose for a full refund to your Hermo Account or exchange to a same/higher price item(s).


How about postage charges?
Customer would have to bare for the postage fee shipped back to use during return process, then we will refund a maximum of RM5.00 for your return shipping charges to your account. Please allow 14 working days for this process to be complete. We do not refund shipping charges that customer have paid during first purchase.

(e.g: If your purchase is RM10 + RM7 postage fee, Hermo.my will only refund RM10 + RM5 (the postage fee that you send back the item to us)


How can I return my purchase?
Kindly email your inquiry to admin@hermo.com.my with subject “Return Item”. We will assist you as soon as possible. Please allow 7 working days for your inquiry to be processed.

To make the process run smoothly and faster, do email your inquiry with picture(s) of your item(s) matter & condition.


How long will it takes?
Please allow a minimum of 14 working days from date we receive your return package to you.


I need more information about this. Who do I contact?
Please email your inquiry to admin@hermo.com.my Our customer service will contact you back during working days and hours.

Return/Exchange Policy

  • Cancellation

    • Request for cancellation if product has not been dispatched after payment completion.
  • Return

    • Request for return within 7 calendar days following delivery date.
    • Check seller’s approval of buyer’s request.
    • Buyer sends product in question to buyer.
    • Seller receives and checks returned product.
    • Seller approves return and return is completed.
  • Exchange

    • Request for exchange within 7 calendar days following receipt of delivery.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to buyer.
    • Seller receives and checks returned product.
    • Seller send new product to buyer, and buyer receives it, and exchange is completed.

How to request for cancellation/return/exchange

  • You can request for cancellation after completing payment and if product has not been dispatched then, cancellation request is approved and you can receive refund.
  • But, in case seller has already dispatched product, cancellation request can be rejected.
  • You can request for return after obtaining product, you should send the product in question to seller.
  • After seller checks if returned product is flawed, and approves your request, return is completed and you can receive refund.
  • You can request for exchange if wrong product is shipped, you should send the product in question to seller.
  • After seller checks if returned product is flawed, approves your request, and re-sends new product.

Criteria for return/exchange

  • You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:
    • When request due to change of mind is made after 7 calendar days following delivery date.
    • When product is used, destroyed or damaged.
    • When tag attached to product is removed or package of product is opened and product value is damaged.
    • When sealed package is opened or packaging materials are lost.
    • When too much time has passed and product value has so decreased that its re-sale is not possible.
    • When return/exchange request is made for customized product such as hand-made shoes or accessories.
    • When components of product (including free gift) have been used or lost.
    • When buyer did not follow instructions included in product.
  • As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
  • As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

  • Please note that, direct transaction with the seller without using 11street payment service can cause problems such as not receiving the product, receiving different product etc.
  • For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.