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Quality Multi Compartment Canvas Bag/Messenger Bag/Shoulder Bag

45%
RM 88.00 RM 48.00
  • Ratings ★★★★☆
  • Reviews 9
  • Shipping
    • Free

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Basic Information of Product

Basic Information of Product
Product Status
New
Product No.
310237
Weight (kg)
1 kg
Country of
Origin
N/A
Shipping
Method
Courier Service
GST Applicable
Not Applicable (Non-GST seller)
Tax Invoice
No
Terms & Conditions
Email : momorainshop@gmail.com
Phone : 017-2030140 ( Wechat and Whatsapp only )
Wechat Id: momorain01

Operation hours: Monday- Friday 11am-6pm except Public Holidays.
Brand
Momorain

MOMORAIN

Satisfaction Rating 100%

Seller Information

Shipping Method
Seller
MOMORAIN
Seller's
Address
Ship-From Address
Seri Kembangan, Selangor
Return/Exchange Address
Seri Kembangan, Selangor
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Seller Information

Seller Information
Seller
MOMORAIN
Ship-From Address
Seri Kembangan, Selangor
Return/
Exchange Address
Seri Kembangan, Selangor
Notice on
Return/
Exchange
7 days return or exchange policy
At Momorain, we want you to be completely satisfied with your purchases. We regret that refunds cannot be accommodated. If for any reason you are not completely satisfied, you may return your purchase in its original new condition, UNUSED, with ALL TAGS ATTACHED within 7 days from date of delivered for exchange (for item of equal or lesser value).

However, this does not apply to the sale or clearance items in which no refund nor return will be entitled for this. Also, we cannot extend this return policy to resellers of our product.

Original shipping costs will not be refunded.

Return or exchange procedures
Please request for return or exchange by emailing us at momorainshop@gmail.com within 7days from the day order is received. You have to include the following details in the email:
Order no:
Contact no:
Product to return or exchange:
Reason for return or exchange (so that we can improve!):
Once we receive your request for return or exchange, we shall contact you within 3 business days for further instructions. To exchange item, please let us know the item you like to have in exchanged.

You will need to bear the shipping charges for returning the item to us and also the redelivery charges for new exchange item. However, if we send the wrong or defective items to you, we will bear the cost of re-delivery shipping (you have to bear the return shipping to our warehouse) and we will make sure we send the correct items to you, at our expense.

Just don't forget that before you ship anything back to us, please email momorainshop@gmail.com first so that we can provide you with complete return instructions.

Product images are for illustrative purpose only, may not 100% depict the actual product. Colour variance, minor stitching issue and etc does not formed as wrong or defective items.

Momorain reserves all rights to changes without prior notification.

Return/Exchange Policy

  • Cancellation

    • Request for cancellation if product has not been dispatched after payment completion.
  • Return

    • Request for return within 7 calendar days following delivery date.
    • Check seller’s approval of buyer’s request.
    • Buyer sends product in question to buyer.
    • Seller receives and checks returned product.
    • Seller approves return and return is completed.
  • Exchange

    • Request for exchange within 7 calendar days following receipt of delivery.
    • Check seller’s approval on buyer’s request.
    • Buyer sends product in question to buyer.
    • Seller receives and checks returned product.
    • Seller send new product to buyer, and buyer receives it, and exchange is completed.

How to request for cancellation/return/exchange

  • You can request for cancellation after completing payment and if product has not been dispatched then, cancellation request is approved and you can receive refund.
  • But, in case seller has already dispatched product, cancellation request can be rejected.
  • You can request for return after obtaining product, you should send the product in question to seller.
  • After seller checks if returned product is flawed, and approves your request, return is completed and you can receive refund.
  • You can request for exchange if wrong product is shipped, you should send the product in question to seller.
  • After seller checks if returned product is flawed, approves your request, and re-sends new product.

Criteria for return/exchange

  • You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:
    • When request due to change of mind is made after 7 calendar days following delivery date.
    • When product is used, destroyed or damaged.
    • When tag attached to product is removed or package of product is opened and product value is damaged.
    • When sealed package is opened or packaging materials are lost.
    • When too much time has passed and product value has so decreased that its re-sale is not possible.
    • When return/exchange request is made for customized product such as hand-made shoes or accessories.
    • When components of product (including free gift) have been used or lost.
    • When buyer did not follow instructions included in product.
  • As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
  • As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

  • Please note that, direct transaction with the seller without using 11street payment service can cause problems such as not receiving the product, receiving different product etc.
  • For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.