Return or exchange procedures
Please request for return or exchange by emailing us at firstname.lastname@example.org within 7 days from the day order is received. The product must be:
In the same condition you received it
In the original box and / or packaging
You have to include the following details in the email:
Product to return or exchange:
Reason for return or exchange (Damaged/Wrong Item):
Once we receive your request for return or exchange, we shall contact you within 3 business days for further instructions. To exchange item, please let us know the item you like to have in exchanged.
In most cases, you will need to bear the shipping charges for returning the item to us. However, if we send the wrong or defective items to you, we will bear all the cost of return shipping (as long as you use a standard shipping method) and we will make sure we send the correct items to you, ALL at our expense.
Once your return is received and inspected by us (usually within 72 hours of receipt), your refund will be processed and we will contact you to arrange the refund.
Just don't forget that before you ship anything back to us, please email email@example.com first so that we can provide you with complete return instructions.