Every product will be check and ensure all items are in good condition before send out. Items must be return in the original condition including all items, boxes, and packing material. Any of these missing, the return request will not be entertained. Customers need to submit the request within 7 days from the date of receiving, any request later than 7 days will not be entertained.
For free gift given, we reserved the right to change the gift without any further notification to the customer.
Warranty: No warranty for mobiles & Tablets accessories (screen guards/case & covers/cables) but subject to 7 days
Return & exchange policy:
For battery, 90~365 days warranty (terms & conditions apply). For Skin Care, all product comes with at least 1-2 years expiry date self-life.
Please ensure your Name, Shipping address and contact number is correct. If the item is bounced back to the sender due to invalid address provided or some other reasons, then the shipping cost will not be refunded. The buyer will have to pay the postage for resending the item since it is the buyer's responsibility to ensure a valid shipping address is updated.
Note: PosLaju service do not ship to P.O.box address.
Although we want you to receive your items as fast as we can but we still will 100% inspect our product by our in house experience QC (Quality Controller) before we ship out.
We reserve the right to make changes on our site, policies and the terms conditions at any point of time.
If you have further questions, feel free to email us at firstname.lastname@example.org and we will reply within 24 hours.
~ THANK YOU FOR SHOPPING AT Lucyhong ~