7 days return or exchange policy
At Momorain, we want you to be completely satisfied with your purchases. We regret that refunds cannot be accommodated. If for any reason you are not completely satisfied, you may return your purchase in its original new condition, UNUSED, with ALL TAGS ATTACHED within 7 days from date of delivered for exchange (for item of equal or lesser value).
However, this does not apply to the sale or clearance items in which no refund nor return will be entitled for this. Also, we cannot extend this return policy to resellers of our product.
Original shipping costs will not be refunded.
Return or exchange procedures
Please request for return or exchange by emailing us at firstname.lastname@example.org within 7days from the day order is received. You have to include the following details in the email:
Product to return or exchange:
Reason for return or exchange (so that we can improve!):
Once we receive your request for return or exchange, we shall contact you within 3 business days for further instructions. To exchange item, please let us know the item you like to have in exchanged.
You will need to bear the shipping charges for returning the item to us and also the redelivery charges for new exchange item. However, if we send the wrong or defective items to you, we will bear the cost of re-delivery shipping (you have to bear the return shipping to our warehouse) and we will make sure we send the correct items to you, at our expense.
Just don't forget that before you ship anything back to us, please email email@example.com first so that we can provide you with complete return instructions.
Product images are for illustrative purpose only, may not 100% depict the actual product. Colour variance, minor stitching issue and etc does not formed as wrong or defective items.
Momorain reserves all rights to changes without prior notification.