When you buy from us, we want to make you completely satisfied. Before returning, please take time to read our return policy carefully. You are recommended to contact us before returning an item and they will give your some useful advice.
TKW Store reserves the right to charge the handling fee for all returned products.
We accept for size unfit exchange. You have to pay the shipping fees in both directions.
We do not accept any exchange or return of item under any circumstances or reason, such as: dislike the color or think that the color is different with the photo, too transparent, color different and other reason.
If we send wrong item to you or the item you received has quality problem, then you can return it to us. You should report the problem in 3 days after receiving the products and return it within 7 days and the item must be in original condition when returning to us.
When the returned package arrives, we will examine the item, check the problem, then we will ship the correct items back to you without extra cost. We will be responsible for the returning shipping fee (from TKW store to you but you have to pay the shipping fee from you to TKW Store).
If we discover nothing wrong with the items, we will promptly ship them back to you. In that case, you have to pay the shipping fees in both directions.
TKWstore offers partial or full refund on most items within 3 days of receiving your goods. The first step in the refunds process is to contact us.
We offer full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or customer’s own fault cannot apply for refund.
We also offer partial refund on returned items which have some original parts missing. In such a case, the customer can only get partial refund.