Q1: What is your return policy?
If for any reason you are not completely satisfied with the item purchased, you may return your purchase to Love18.
All return items must be returned in UNOPEN, UNALTERED condition for store credit or full refund. Returns must be posted within 7 days of receiving your order. You may post the return item to:
No. 18, Jalan Puteri 10/20,
Bandar Puteri Puchong,
Tel: 03 8052 5658
Q2: I have lost my Invoice. Can I still return the item?
Yes. However, we will require your invoice number. You may print your invoice by clicking on 'My Account' (top right hand corner) then click 'Order History'. Please click the order number of the invoice for the item that you wish to return.
Kindly print it and write this on the invoice:
Reason of return:
Q3: What should I do when I received a defect item/ wrong item/ missing item?
For all orders with missing, defect or wrong item, email us at firstname.lastname@example.org with your order#. You may call us at 03 8052 5658. We will advise accordingly.