- For queries, kindly email us at: email@example.com
- We will get back to you within 1 working day.
- For exchange / return / non-arrival request, kindly email us within 48 hours from time of receipt of your parcel with the following:
STEP 1: Email firstname.lastname@example.org and provide the following details:
b) Contact number:
c) Email address:
d) Delivery address:
e) Order no:
f) Attached images of defect (must):
STEP 2: Upon confirmation, a mailing address will be provided.
STEP 3: Faulty products must be delivered in its original packaging (including accessories, manuals, and documentation, free gifts, etc) to JnC within 7 days from the day of received.
a) Delivery costs covered by customer.
b) JnC will cover delivery costs of replacement product to customer for defective, wrong item and wrong color.
(c). Customer will cover the delivery cost of replacement shall the customer wish to exchange with other product.
NOTE: Warranty claims which do not fulfil the steps above will not be processed due to missing information.
i) An exchange will be done if the item(s) sent to you is defective/ faulty*.
ii) A refund will only be processed if the item(s) have ran out of stock for exchanges.
iii) Exchanges will only be done for exact same item(s) in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all mentioned conditions will be duly declined.
iv) JnC reserves the right to reject any request to mail these items.
v) All returns are final and further requests will be denied.