Sun Signature takes pride in offering the highest quality products.
However, if you are not 100% satisfied with your purchase in the unlikely event that your order or part of your order arrives damaged or faulty, please email us immediately at firstname.lastname@example.org, upon receipt of the items. Our customer representative will reply to your inquiry within 3 working days for further details on how to return the item.
Kindly include the following details in your email: Order number, contact number, product details and reason for return.
When preparing for the return of items, please ensure that all items are:
- In its original packaging with tags, labels and any other accessories
- Unused and unopened
- In the same condition you received it
Please take reasonable care of the goods whilst they are in your possession. Goods with broken seals are non-returnable and non-refundable.
Shipping and Payments:
Shipping costs are non-refundable. However, if we have sent the wrong or defective items to you, we will bear the cost of return shipping. We propose that the returned goods be delivered using our recommended courier service as we will not be held responsible if returned items are lost in transit.
All orders and replacements are subject to availability. For returned items that are out of stock, we will contact you to arrange for a refund.