Return or exchange procedures Please request for return or exchange by emailing us at email@example.com within 10 days from the day order is received. You have to include the following details in the email: - Order no: - Contact no: - Product to return or exchange: - Reason for return or exchange (so that we can improve!): - Name - Address Cancellation of orders -For purchased made and should customer decide to cancel order prior to us sending - we only allow refund in terms of store credit. Cash refund will not be entertained. -Balance of amount owed due to customer paid extra due to ATM machine does not allow small change, refund of balance will take 20 business days from date of Order.