Good Sold is not refundable.
We check every items prior shipment. If any problems on the product, kindly email us email@example.com with the order id and please send us the snap shot of photo whenever possible, we will respond in shortest possible time. We will try to resolve everything before you leave a negative comment, please allow us a chance to remedy it.
Defective situation must be notified within 7 days after delivery. In the scenario the customer choose to cancel the whole order (within 7 days), the buyer must bear the return shipment cost. All shipment and handling fees are not refundable.
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Elegance Concept Enterprise will also not be responsible if your shipment is lost during the return transit (Kindly buy the postage insurance to avoid such loses). Once we have checked and confirm the goods/products, customer will received their refund within 14 working days after the confirmation.
Please return your purchase to the following address:
Elegance Concept Enterprise
3 , Jalan Perdana, Taman Perdana , Bukit Siput, 85000 Segamat, Johor, Malaysia.
Please contact us at firstname.lastname@example.org or +60199552370 / + 60126562581 if you have any questions or doubts.